Xerox Versalink B405 Fault or Error 116-313

[qasimkhans@hotmail.c]

Hi All,

          I have Xerox Versalink B405. It was working fine but suddently it stopped working and I am getting following error on screen

Device fault

1. Power off the device

2. Wait for all control panel lights to go out

3. Power on the device

If the problem persists, refer to online knowledge base, or contact you system administrator

Fault or Error 116-313

I following the above procedure but device is getting stuck on above error message.

Thanks.

[gabiene]

Hi,

You need to upgrade firmware at 38.21.61, or make a HDD INITIALIZATION.

[qasimkhans@hotmail.c]

Hi,

      Device is stuck on the error screen. it is not moving ahead. I cannot access device web interface. i cannot ping the device IP address.

can you please provide me how to Initialize HDD.

Thanks.

[gabiene]

Hi,

In this condition you need a tehnician to do this, because is a part of diagnose mode.

[gabiene]

For upgrading de firmware do the following;

1. Download the firmware (.bin) file, refer to Obtaining Machine Software.

2. Create a folder named ‘DWLD’ on the USB memory device.

3. Store the software download file (.bin) in the ‘DWLD’ folder

4. Switch off the machine,  Insert the USB memory device.
5. Simultaneously press then hold down the Home and Power buttons until the device powers on and SPECIAL BOOT MENU appears,
6. Simultaneously touch the letters A in SPECIAL, B in BOOT and the Home button. Do not hold any of the three locations, just touch/press then release simultaneously
7. At the keypad screen enter code number: 6789#. The SPECIAL BOOT MENU 1/3 screen will display.

8.  Select Download Mode on SPECIAL BOOT MENU 1/3, then touch YES. The UI will display SW update progress. The machine will eventually reboot

[GBS01D]

I had the same issue. Followed the above instructions. During Upload i got the following:

INITIALIZATION ERROR 016-741

Cannot find it listed in the Community. Next steps?

[gabiene]

You need a tech to restore to 0 one NVM value and to reload software.