cancel
Showing results for 
Search instead for 
Did you mean: 
New Member
New Member

Xerox Work Centre 7830, Printing square root copies problem with PDF's

Hi

 

I have a WorkCentre 7830, Software Version 071.010.103.04401, Latest Patch installed, and I am still getting from PDF documents a weird error. For Example when printing page 76 of a PDF document and asking for 8 Copies, the printer then spits out 64 copies. This doesn't happen on any other of our 7830's, 7855's, and ColourCube's 9303's.

 

I've used the latest drivers and now running out of idea's! Any one come across this?

 

Thanks

James

0 Kudos
2 Replies
Highlighted
Account Deactivated

Re: Xerox Work Centre 7830, Printing square root copies problem with PDF's

Thank you James for using the forum.

I have searched the product knowledge base for a solution but unfortunately I did not find anything that is focused on the issue you have identified.

http://www.support.xerox.com/support/workcentre-7800-series/support/enus.html?associatedProduct=Work...

 

I would recommend that you contact support at 1-800-821-2797 for assistance. 

Please select "Accept Solution" and / or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!
Thanks,
SandyP-Xerox
Moderator
0 Kudos
Highlighted
Occasional Advisor
Occasional Advisor

Re: Xerox Work Centre 7830, Printing square root copies problem with PDF's

Have a technician do a clean alt boot software load. Dont load a clone file back on. You will have to reinput all of your network settings.

0 Kudos