Xerox WorkCentre 3335 envelope whirling

[LCSLaces]

I installed new printer for customer. We tried to print C5 envelope, but envelope is too crumpled. How to fix that?

Thanks :)

[Joe053204-xrx]

Buy an envelope that is meant to go through a printer

Change the orientation in the tray when you load it

Set the stock for a heavier weight

[LCSLaces]

There was no problem with the old printer. The envelope is too width to change orientation. There is no option heavier weight if I choose paper envelope type.

[Fabio]

we always print it with the flap open, that sometimes helps