May you help me out, I have a Xerox WorkCentre 3655X, which is not printing. The Jobs printing list statuses are decomposing and pending.
This printer is on a local network through TCP/IP Fixed IP Address, I can ping it, reach the printer out through a web browser, the printer is copying and scanning fine. The only issue is not printing at all.
This is a Xerox WorkCentre 3655x
System Software Version
Status: Alert: Reorder Supplies
Alerts 09-594-00 SMart Kit(TM) Drum Cartridge has reached near end of life. User intervention is required to reorder the SMart Kit(TM) Drum Cartridge; do not replace until prompted. Device services are unaffected.
May you let me know how could I solve my printing problems please?
Thank you so much Carmen
Upgrade the firmware to this one, then post back with the results. There isn't a firmware that can't print, but there were a few that would occasionally have jobs stick on decomposing, and everything would back up behind it in pending. Usually deleting the decomposing jobs would then let the pending jobs release.
Hello Joe how are you?
May you clarify me how could I download the file
I could not find that file from URL http://www.support.xerox.com/support/
I will appreciate your comments and advice greatly
I'm pretty sure you are going to want to get someone to help you with this. Just asking that question implies you are not an IT person.