We have many WorkCentre 5765s and they are all experiencing a problem with printing and stapling. Word and Excel print and staple fine but when a user prints multiple copies of an email and selects one staple, it staples the whole job together. Printing multiple jobs in Word or Excel and selecting one staple, each instances has its own staple. We are using the latest driver -- 5196.1200.0.0 and using 5196.1000.0.0. Same problem for both those drivers. i've seen this as a problem on this forum a number of times since 2011 but have yet to find a fix for it.
Is there a fix?
Hello Linda Lee.
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Linda, I believe the answer to that issue is that when you print from Word or Excel, select the "collated" option before printing. That should resolve the issue of everything being stapled together.
Word and Excel print and staple just fine. It is Outlook email that is having the problem of everything stapling together even with collate selected.
Linda, out curiosity, have you tried unchecking the collate option in the Outlook print dialogue box?
Yes, i've checked and unchecked about every box there is. Unfortunately, i may have to open a ticket with Microsoft to find out why Outlook prints differently than Word.