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Technical Escalation User
Technical Escalation User

Re: Xerox WorkCentre 6515 Scan to Email just stopped working.

This forum should be used for Xerox Workplace Suite issues.  The problem you mentioned is specific to the printer itself and not the solution.  Please follow up with Xerox support to address your email issue.  Use the below link to contact support:



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Xerox WorkCentre 6515 Scan to Email just stopped working.

Product Name: WorkCentre 6515

My WorkCentre 6515 scan to email just stopped working for no reason.My SMTP settings appear to be correct however I am getting this Error Message 016-772:DNS server un-sets up in SMTP. My desktop is hardwired to the WorkCentre, but I have a Netgear WiFi router to connect my wife's computer across from my desk.

Connectivity Settings:

Primary Network: Ethernet

Ethernet is connected

HTTPS is set to "Off"

Proxy Server - On

LDAP - Off

SMTP - On 

     SMTP Settings: 

    : 587

             SSL/TLS:  STARTTLS

             Authorization Method: SMTP Authentication

I have unplugged everything and restarted the machine and nothing is fixing the issue.

Thanks, Rick


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