Xerox WorkCentre 7545 Error

[wdang]

Get the following error message when trying to view properties on a networked Xerox Workcentre 7545:

Xerox Printer Driver

The Xerox print driver encountered an error while trying to convert to/from the Xerox XML Format.

There may be illegal data present or the required DTD file may be missing. You may have to reinstall the Xerox print driver.

001:022:3680

Troubleshooting steps taken on the workstation:

1. Deleted network printer and Xerox driver

2. Installed the Xerox printer using IP instead

3. Deleted Printer Port and Xerox driver

The workstation is running Windows XP x86 SP3

Any ideas will be much appreciated.

Thanks

[Fabio]

how did you delete the driver? have you restarted the spooler also?

[wdang]

deleted the driver package from the Server properties and the print spooler was restarted, plus the computer.

[wdang]

Any updates on this issue will be much appreciated.

I have searched for this issue on the Internet with no really results, except for the Xerox Global Print Driver issue on this Forum (http://forum.support.xerox.com/t5/Printing/Xerox-Global-Print-Driver-issue/td-p/4518).

Thanks

[Fabio]

can you try to uninstall and reinstall the xml package and start over?

http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=19662

[Lui]

Outcome? I'm also experiencing the same issues with various printers.

[Yamashin]

I have exactly the same problem. Deleted the printer, removed the driver, restarted the spooler and reinstalled the printer - nothing changed.

While testing I added the printer as network printer via a printserver (\\server\printer) as well as  directly via tcp/ip. PS driver, PCL driver, no way...

I can print on every other printer in our network (same printserver, different printers) without any problems only the xerox machine doesn't work. Maybe xerox hates me :-(

[RuiC-Xerox]

Hi

Please make sure to read this tip upfront before performing any changes..

if this happens both on the workstation and on the print server, my suggestion is that we focus on one of them at the moment.

Whichever you wich to install the driver locally... make sure you delete the print queue (or change the driver attached to it to another driver).

• Go to FILE > Server Properties > Drivers and remove the drive
• Go to FILE > Server Properties > Ports and delete the port

Make sure you do not have any other driver (even of different PDLs < PCL/PS> for the same model)

• Go to %systemroot%\System32\spool\drivers\w32x86 or x64 and find on the root directory or under a "3" folder the driver folder. (where it is sitting will depend on the driver version you are using). Delete all the files associated with that print driver.
• If you need a complete listing of the driver files you can check by:
• Go to FILE > Server Properties > Drivers > Properties... this should list you all the driver files.

After this is done, restart the spooler.

No changes to the registry should be required...

Now proceed with driver instalation:

• Download the print driver from Xerox website
• In the Printer and Faxes window select Add Printer
• Select Local printer attached to this computer
• Select to Create a New port and choose Standard TCP/IP Port
• Select Next and type the printer IP address
• Browse the driver we have downloaded and unzipped previously

• Then select the printer model
• Select if you wish to have the printer as default printer or not
• Do not share the printer. If you wish to do it you can later on after the driver is installed
• Select print test page if you wish (this test page can also be printed from the properties tab on the driver)

[humc]

this part is extremely unreasonable "Make sure you do not have any other driver (even of different PDLs < PCL/PS> for the same model)"
do you realize how many printers would be taken offline if i was forced to do this in a production environment...that's all great and dandy for a dev environment but as soon as the same thing happens in production forget it.

BTW i have the same exact issue.  for us it only happens with PS driver.  The others are fine.

[Kimzi]

It doesnt matter if its unreasonable or not, if you cant fix it any other way, you'll have no choice.

Of course everyone realizes that it could take a very long time to set it up again, but what can you do if nothing else works?