Xerox WorkCentre 7830 won't print from Publisher 365

[Joe Arseneau]

If Publisher is the issue why not simply export the completed job as pdf and print that?

Even their (Microsoft's)  Print Feature Program Manager agrees it is needed for advanced printers

[Lochkelly]

Joe:

Sorry but this didn't help.  Still got the same printed error message.

I guess I will have to ditch Publisher for this project and tediously recreate it in CorelDraw.

Thanks anyway!

Lisa

[Joe Arseneau]

Right click the printer and go to Printing Preferences > Advanced > Driver and set the True Type Font to Download as Softfont

[Lochkelly]

I created the new port and printed a simple test page just find.  Thought I was good to go.

Opened the original file and tried to print it.  It printed this message:

"ERROR:  invalidfont

OFFENDING COMMAND:  definefont

STACK:

/Font

-dictionary-

/ADCFAA+Montserrat-Regular"

I get the same error when printing from MS Word 365 but it prints just fine from CorelDraw 2018.

More suggestions?

[DavidX28897-xrx]

Add another port, make sure it's TCIP and type the ip of the printer in that port.

[Joe Arseneau]

There are 2 more steps/pictures in that post

[Lochkelly]

Looks like it's already an TCP/IP port...

[Joe Arseneau]

Open the Windows Control panel and select Devices and printers

Right-click the printer and choose Printer Properties (Not "Properties")

Select the Ports tab. It should not be a WSD port, if it is, you would need to create a new one as TCP/IP. The basic settings are here in the post above

[Lochkelly]

DavidX28897-rxr:

Could you help out an old lady and tell me how I check which port I'm printing to?

Thanks,

Lisa

[DavidX28897-xrx]

Make sure you are printing to ip port under ports and not windows WSD protocol