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Lucas Member
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Xerox WorkCentre 7855 Wrong display name / job owner

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Product Name: Xerox WorkCentre 7855 v1 Multifunction System
Operating System: Windows 10 x64

Hi

We recently got 2 printers in the office.

But with hold/held jobs the names are wrong.

How do I overwrite the names on a Windows 10 machine?

I tried some online ideas, none is working.

Regards

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4 Replies
Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Xerox WorkCentre 7855 Wrong display name / job owner

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If you print with a RAW port it tends to state unknown, if you print via an LPR port it should be the logged in username of the PC that sent it.

1.JPG

 

This can be confirmed quite simply via going into the Command Prompt and typing whoami

11.JPG

111.JPG

 

 

 

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Joe
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Lucas Member
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Re: Xerox WorkCentre 7855 Wrong display name / job owner

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Hi Joe

Thanks for helping. Been trying to get help for a while now.

Ok, so I created a Windows user, Test user 1.

I change the name to Test user 2.

I saw you are using V4 drivers, I downloaded and installed the V4 drivers, install the printer and configured the LPR as you showed.

Result, when I check on the printer, no matter what i do it keeps displaying Test user 1.

As an extra I upgraded the printers to the latest version.

Regards

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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Xerox WorkCentre 7855 Wrong display name / job owner

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The driver and printer are totally irrelevant, use an HP laserjet 4 driver and you will get the same name printed, because it pulls it from the OS, the printer has no idea who you are or what your name is, neither does the driver. Which is why I showed the whoami command.

See here

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Joe
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Lucas Member
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Re: Xerox WorkCentre 7855 Wrong display name / job owner

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Hi Joe

Found the solution.

It is a windows problem.
When changing an account name, should run netplwiz, making sure the username for that profile is also changed.

Regards

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