Xerox Workcenter 7120 starting to print 2 or three lines down page

[davidtrottier]

Done that, Jordan.  Reinstalled printer with drivers.   I can now print the document on Tray 1 (letter size, normal paper) and it prints directly at the top.  In Tray 2 (legal size), it drops down 2 or 3 lines.

[JordanAXAUQE-AA]

davidtrottier,

I would blow the driver away and download the latest from Xerox.com. After you download the file right click on it and see if there in an "unblock" button - if there is select it and then continue with the installation. Update me after you get that done.

Thank you,
Jordan

If someone helped you make sure you give Kudos for their efforts! Don't forget to Select Accept as Solution if the reply resolved your issue as it will be able to help others!

[davidtrottier]

Jordan -This even happens with a test page so it is not application-related.

[JordanAXAUQE-AA]

davidtrottier,

Is this coming from a specialized application or from Word, PDF, ect? It almost sound like there is a header on the page and that is causing the issue but its really hard to tell without knowing the application your running in.

Thank you,
Jordan

If someone helped you make sure you give Kudos for their efforts! Don't forget to Select Accept as Solution if the reply resolved your issue as it will be able to help others!

[davidtrottier]

I have a Workcentre 7120 (PCL6) attached to an IP address.  I have downloaded the latest driver.  O/S is Windows 7 Professional.  The print quality is fine but the printing is beginning a few lines down the page.  All settings seem normal.  It is printing on legal paper from Tray 2 (of 5) and is finding the tray correctly.  Any ideas?