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Member
Member

Xerox Workcentre 3655X is not printing because there are two deleted past print jobs

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Hello team how are you?

 

My Xerox Workcentre 3655X is not printing out, after an user send two times, envelopes printing jobs from MS Word.  Those jobs remained in Job status as held, then I click on each of them and select deleted each of them; the job queue is still showing those jobs as deleted status; I have attached the picture about that below; so the printer is not letting us print out anything else.

 

I will appreciate your comments and advise greatly about this matter

 

Below the equipment characteristics:

The machine is a Xerox Workcentre 3655X

 

System Software Version 072.060.034.16810

 

Active Alert

19-506-00Immediate Image Overwrite error. Administrator intervention is required to perform an On Demand Image Overwrite immediately. Print service can continue; other machine services are unaffected.

 

Xerox_Job_List.jpg

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Valued Advisor
Valued Advisor

Re: Xerox Workcentre 3655X is not printing because there are two deleted past print jobs

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Unplug the LAN cable and reboot 3x times to clear the job in queue.

 

Then run the Disk image Overwrite

Machine Status > Tools > Security Settings > Image Overwrite Security

Then go to Disk Overwrite Now > Overwrite Now

 

It will take 20-45 minutes

 

 

and plug it back in.

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Joe Arseneau
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