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neal Member
Member

Xerox Workcentre 5225 only prints booklet

I inherited this printer when moving into a new office.  From the beginning it had this problem where documents would print fine from some computers but not on others.  The main computer I need it to work okay on is mine and it doesn't.  When printing it only prints booklets - 2 pages are shrunk to fit on one page. And every time I print it always prints extra pages and always includes an error page that says:

 

Error: undefined

OFFENDING COMMAND:

 

STACK:

 

I've been trying to get someone to come to my office to fix this issue but after weeks and weeks of calling both Xerox and the company that originally sold this machine to the previous owner, I've given up.  Hoping someone can point me in the right direction.  I read a post on here regarding a Phaser 8500 doing the same with the booklet printing and saw where someone said to download the X-GPD_5.347.7.2_WHQL driver.  I can't locate that online.  If anyone has this or has any information on how to fix these issues, it would really be appreciated.  

 

Thank you!

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3 Replies
Fabio Valued Advisor
Valued Advisor

Re: Xerox Workcentre 5225 only prints booklet

Hi,

 

before troubleshooiting, its always advisable to use the latest driver / firmware

here you can download the driver, just install it on a client pc, not installer, since its a webinstaller

 

http://www.support.xerox.com/support/global-printer-driver/file-download/enus.html?operatingSystem=w...

 

i dont know what model you have for the 5225, but be sure to use the correct firmware , download here : 

 

Xerox Workcentre 52xx vs: 1.207.136

PS: http://www.support.xerox.com/support/workcentre-5225/file-download/enus.html?contentId=115702

PCL: http://www.support.xerox.com/support/workcentre-5225/file-download/enus.html?contentId=115703

 

Xerox Workcentre 52xxA vs: 1.227.127:

PS: http://www.support.xerox.com/support/workcentre-5225/file-download/enus.html?contentId=115700

PCL: http://www.support.xerox.com/support/workcentre-5225/file-download/enus.html?contentId=115701

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neal Member
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Re: Xerox Workcentre 5225 only prints booklet

Thank you Fabio.  That worked!!!  Appreciate the help.  

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Fabio Valued Advisor
Valued Advisor

Re: Xerox Workcentre 5225 only prints booklet

your welcome :)

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