I inherited this printer when moving into a new office. From the beginning it had this problem where documents would print fine from some computers but not on others. The main computer I need it to work okay on is mine and it doesn't. When printing it only prints booklets - 2 pages are shrunk to fit on one page. And every time I print it always prints extra pages and always includes an error page that says:
I've been trying to get someone to come to my office to fix this issue but after weeks and weeks of calling both Xerox and the company that originally sold this machine to the previous owner, I've given up. Hoping someone can point me in the right direction. I read a post on here regarding a Phaser 8500 doing the same with the booklet printing and saw where someone said to download the X-GPD_5.347.7.2_WHQL driver. I can't locate that online. If anyone has this or has any information on how to fix these issues, it would really be appreciated.
before troubleshooiting, its always advisable to use the latest driver / firmware
here you can download the driver, just install it on a client pc, not installer, since its a webinstaller
i dont know what model you have for the 5225, but be sure to use the correct firmware , download here :
Xerox Workcentre 52xx vs: 1.207.136
Xerox Workcentre 52xxA vs: 1.227.127: