I'm having problems printing to the bypass tray (Tray 5). I have tays 3 & 4 filled with 8.5" x 11" white paper, but when I tell the printer to print from Tray 5 (for letterhead 8.5" x 11"), it will still pint from tras 3 or 4. My only way around this is to tell the printer that I need to print on color paper and print fom tray 5 that way. Is there something that I'm not doing correctly? I go to print on Microsot Word, then I click on printer properties and select Tray 5 to print from, yet it always goes to Trays 3 or 4.
Please advise. Thank you.
It sounds like the application that you are printing from is overiding the driver. The job is still being sent to the printer as 8.5x11 white. Check out your setting in Microsoft Word.