Showing results for 
Search instead for 
Did you mean: 
1 Reply
Community Manager
Community Manager

Re: Xerox printer app slow and freezes

Hello TheGodOdino,

I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797 or 1-800-835-6100.   

Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!

Xerox printer app slow and freezes

Product Name: VersaLink C7020/C7025/C7030 Multifunction Printer
Operating System: Windows 10 x64

Good morning everyone,

in the office we have a Xerox VesaLink C7020 printer and on all the others computers with Windows 10 I have always downloaded the software + driver from the Xerox site and it has never given me problems of use.

I recently bought a new notebook always with Windows 10 and I downloaded the latest version of software + driver from the site to install the printer on the system.

When I open files to print (especially PDFs), I select print, choose my Xerox VesaLink C7020 printer and click on "Properties" to select details such as black / white, paper size, etc. etc. The Xerox App window opens but sometimes

  • if I do not touch anything it opens after 30 seconds - 1 minutes
  • otherwise if I press the mouse elsewhere it does not respond and freezes.


I have already tried uninstalled and reinstalled the drivers, setting the direct TCP / IP port, etc. but the same slow / freezing problem always occurs.

Any suggestions?

0 Kudos