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1 Reply
CathyO-Xerox
Community Manager
Community Manager
‎06-15-2022 09:27 AM

Re: Xerox printer app slow and freezes

Hello TheGodOdino,

I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797 or 1-800-835-6100.   

Thanks,
CathyO-Xerox
Community Manager

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TheGodOdino
New Member
New Member
‎06-10-2022 08:40 AM

Xerox printer app slow and freezes

Product Name: VersaLink C7020/C7025/C7030 Multifunction Printer
Operating System: Windows 10 x64

Good morning everyone,

in the office we have a Xerox VesaLink C7020 printer and on all the others computers with Windows 10 I have always downloaded the software + driver from the Xerox site and it has never given me problems of use.

I recently bought a new notebook always with Windows 10 and I downloaded the latest version of software + driver from the site to install the printer on the system.

When I open files to print (especially PDFs), I select print, choose my Xerox VesaLink C7020 printer and click on "Properties" to select details such as black / white, paper size, etc. etc. The Xerox App window opens but sometimes

  • if I do not touch anything it opens after 30 seconds - 1 minutes
  • otherwise if I press the mouse elsewhere it does not respond and freezes.

Printer.jpg

I have already tried uninstalled and reinstalled the drivers, setting the direct TCP / IP port, etc. but the same slow / freezing problem always occurs.

Any suggestions?
Thanks

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