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Xerox workcentre 5330 help

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Hello

I just installed my new Xerox workcentre 5330 printer. We have a few computers connected to a network.

 

We installed the drivers to each computer and it seemed to be working fine.

But there was a problem, on three computers we are unable to print from excel. Printing on microsoft word or emails is fine but i cant print on excel.

 

I get this error message :Xerox Device Status

075-451 Tray 5 is empty.
075-451 Tray 5 is empty. Add paper to Tray 5. Printing can continue.
 
I dont understand why whenever i try to print form excel the printer takes as a deafult tray the bypass tray.
 
Can you help me please.
 
Thank you
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Valued Advisor
Valued Advisor

Re: Xerox workcentre 5330 help

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I have to stay pretty generic because you don't mention your Operating system, the driver, the version of Office or really anything of note with your situation at all.

 

Make sure this isn't checked in Printer Properties > Advanced if a Windows OS

 

1.GIF

 

Then in Excel (This changes across Office versions) make sure the driver itself isn't using odd settings applied from Excel.

 

2.GIF

 

Then in just Excel itself, If Office 2003 or earlier there will be a tray selection here.

 

3.GIF

 

 

 

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Joe Arseneau
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Re: Xerox workcentre 5330 help

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not solved
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Valued Advisor
Valued Advisor

Re: Xerox workcentre 5330 help

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It's been 3.5 years, you can be sure something about your scenario isn't the same as the person who marked this solution

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau
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