Xerox workcentre 6027 paper jam

[colorjam]

Hi There,

I've been having trouble with my WorkCentre 6027 accepting any kind of paper besides plain paper.  I've tried lightweight card stock and labels, like it claims it can print, but it jams every time.  I've tried changing the paper settings on the screen and in my print settings within the document, but still jams.  Help?!  thanks in advance!

[CherylO-Xerox]

Hi Colorjam,

Thank you for using the Support Forum. Please take a look at the solutions for how to clean the inside of the printer.  Also take a look at the solutions for multiple sheets being pulled into the printer.  If none of these solutions help please consider contacting your support centre for further assistance.