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ggzobzCAS
New Member
New Member

Yellow Toner Cartidge NOT Recognized - Printer OFFLINE

Product Name: WorkCentre 6515
Operating System: Windows 10 x64

Inserted a new Yellow Toner cartridge unmetered by Limeink, which I have done 3-4 times before.  I have two of these printers. Never an issue. Printer will not recognize the Yellow Cartridge.  I have tried with two more yellow cartidges and still wont recognize.

Also, error is preventing me from using scanner or fax machine as well.

Please help.

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TammyL-Xerox
Administrator
Administrator

Re: Yellow Toner Cartidge NOT Recognized - Printer OFFLINE

Hello ggzobzCAS, 

I found a couple of articles to help you resolve the issues you're having, please use the links below. 

Printer Offline

Check Yellow Toner

There are a few things that could be happening. You could have a genuine cartridge but not the right one for your region or it could be a metered cartridge for a non metered device or vice versa.  I would recommend checking the part number off the old cartridge that was last known to work in your device, and see if that matches exactly the part number of the new cartridge. 

If you are still having issues after trying these steps, I suggest that you call into our support department for assistance @ 1-800-821-2797 or 1-800-835-6100

 

Thanks,
TammyL-Xerox
Community Manager

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