Yellow copies

[CathyO-Xerox]

Hello lauremathe,

At this point you may need to have a service engineer to take a look at it.

[lauremathe]

Tried enabling and disabling the backround suppression toggle and still nothing. I still get a solid yellow backround on double sided.

[JudySolo-Xerox]

Hello,

Try turning on background suppression.

Enabling background suppression - https://www.support.xerox.com/en-us/article/en/x_alc80xx_en-O2243

Disabling background supressions - https://www.support.xerox.com/en-us/article/en/x_alc80xx_en-O13060

[lauremathe]

C8035/C8055- Scans come out with a solid yellow backround (Notably when copying double sided). Cleaned ribbon cable and cis scanner, as well replaced entire ADF. Still copies yellow.

Any solution...?