Yellow lines on Red prints

[digitalprintplus]

Having some yellow lines show up on the red prints

check out the photo of a Magenta drum test 

Also installed two new staple cartridges but they don't work booklets doesn't staple. 

[gabiene]

Hi,

Check and replace the Yellow drum. And for the stapling, sometimes staples heads may fail.

[DavidX28897-xrx]

Yellow and magenta make red. If you are seeing yellow magenta isn't printed. Try swapping magenta drum with cyan drum to see of fixes red and problem then moves to green coming as yellow. If that's the case replace defective drum

Call in for service for the staple issue. Or both issues

[digitalprintplus]

The staples seems to be jamming in the cartridge funny cause they are new. 

I did put a new drum in the yellow

maybe needs a new magenta?

[digitalprintplus]

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@DavidX28897-xrx wrote:
Yellow and magenta make red. If you are seeing yellow magenta isn't printed. Try swapping magenta drum with cyan drum to see of fixes red and problem then moves to green coming as yellow. If that's the case replace defective drum

Call in for service for the staple issue. Or both issues

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I did try swatching the magenta and yellow drum, will try witht eh cyan and see the results.

I chaecked the ROS unit they are clean, the cyan one though seems like the dust is under the glass or so cause wiping and have issue still.

Staples, well one catridge stapled others didn't and we changed both. cause both were empty. 

When take them out you see some staples like stuck to the top of the cartridge. 

thanks 

[gabiene]

Try to swap staple cartridges between tehm to see if work. Eliminate worn stape from staple cartridge.

 If the same stapler have the issue, like I said , could be a problem with stapler head.

[DavidX28897-xrx · Accepted solution]

I can see your image now. You either have a defective magenta drum (swap yellow and magenta to see if those yellow lines turn to magenta

Or you have ros blockage on your magenta window so its not writing to magenta drum

Or you have a clogs of some sort in your magenta developer housing allowing toner to not transfer to magenta drum

[digitalprintplus]

Yeah I kept swapping staple cartrigrsand now they are good again

[digitalprintplus]

Thanks we will take a look and try to check the Ros toner tomorrow. It is really difficult. A tech friend of mine is a Canon tech and says the Canon uniys Ros lasers easier to clean.
We already swapped all the colour drums no luck and it only happens when anything with reds and the lines are uniformed throughout prints.

[gabiene · Accepted solution]

I see now your picture and YES is from magenta developer housing. There are a lot of debris on it. Take out the developer housing, remove the cover and clear all the developer material on to clean paper. Clean very well the developer housing and fill it with fresh developer material if you have (or flush the old developer material with some strainer so all the debris to be eliminated).