black color printing move up

[CathyO-Xerox · Accepted solution]

Hello there,

I found a similar FC and it says that if powering off for full 2 mins and back. And if that doesn't work, then you will need a service call.

[Muhammed]

RC SampleBlock fail-B#4-IN 389-613-00 

Fault code

[Muhammed]

Yes, and It's happen after Installing NVM 

Thanks

[CathyO-Xerox]

Hello Muhammed,

Are you getting this issue when printing from different applications? Does it happen on copies too? Any Fault Codes or error messages?

[Muhammed]

Hello, 

After Printing just black color (K) Move up, How can i solve it, Thanks