Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Halfhidden
New Member
New Member
‎07-17-2019 02:51 PM

black smudge on back of paper

Product Name: Phaser 6510
Operating System: Windows 10 x64

Hi guys,

This is a brand new Phaser 6510 and I'm printing straight out of the box. The paper is 220gsm and is in tray 1. On all of the prints so far a black smudge or band of about 4cm is visible on the back of all the prints. As a wild guess it looks like a transfer roller mark.

Any suggestions on how to stop this or is this a warrenty thing.

Tags (1)
0 Kudos
Reply
1 Reply
CherylO-Xerox
Valued Advisor
Valued Advisor
‎07-24-2019 06:54 PM

Re: black smudge on back of paper

Hi Halfhidden,

Thank you for using the Support Forum. Please take a look for the tips to fix image issues.  Also run the Engine Cleaning procedure.  If none of these procedures help please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!

0 Kudos
Reply