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Valued Advisor
Valued Advisor

Re: black smudge on back of paper

Hi Halfhidden,

Thank you for using the Support Forum. Please take a look for the tips to fix image issues.  Also run the Engine Cleaning procedure.  If none of these procedures help please consider contacting your support centre for further assistance.

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black smudge on back of paper

Product Name: Phaser 6510
Operating System: Windows 10 x64

Hi guys,

This is a brand new Phaser 6510 and I'm printing straight out of the box. The paper is 220gsm and is in tray 1. On all of the prints so far a black smudge or band of about 4cm is visible on the back of all the prints. As a wild guess it looks like a transfer roller mark.

Any suggestions on how to stop this or is this a warrenty thing.

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