Hi guys,
This is a brand new Phaser 6510 and I'm printing straight out of the box. The paper is 220gsm and is in tray 1. On all of the prints so far a black smudge or band of about 4cm is visible on the back of all the prints. As a wild guess it looks like a transfer roller mark.
Any suggestions on how to stop this or is this a warrenty thing.
Hi Halfhidden,
Thank you for using the Support Forum. Please take a look for the tips to fix image issues. Also run the Engine Cleaning procedure. If none of these procedures help please consider contacting your support centre for further assistance.