cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New Member
New Member

bug - driver update only updates the first printer of each model

Product Name: Xerox Drivers v5.4.2
Operating System: macOS 10.14 - Mojave

Hello,

I'm testing the upgrade of printer drivers from 4.22.2 to 5.4.2, Mojave 10.14.6.

I run the driver installer, and after all the drivers are installed to /Library/Printers/PPDs/Contents/Resources/ the installer looks at my installed printers and updates their drivers, this updated driver is located at /private/etc/cups/ppd/.

However only the first printer (alphabetically) of each type is being updated - the rest still have the old driver.

Please see screenshot.Screen Shot 2020-01-16 at 1.28.20 PM.png

Driver is located here.

thank you,

chris

0 Kudos
1 Reply
Analyst Nation Moderator
Analyst Nation Moderator

Re: bug - driver update only updates the first printer of each model

You would need to call Xerox and issue a ticket against one of the devices to get the engineers to look at it.

I tried it here in the test lab and couldn't replicate it at all, but that's 10.15, because we simply don't bother maintaining a 10.14 here. But the Engineering team probably would.

It would also take quite some time to test since they would have to completely wipe a Mac then install the 4.2 driver then update to current.

So make sure when you call that you can provide a configuration report for the printer you call in on (it isn't needed to test, but because of process, you simply can't escalate to them without the config sheet)

An email to send the config sheet written to explain in detail what your findings are would speed things along nicely as well.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau