cancel
Showing results for 
Search instead for 
Did you mean: 
JM98
New Member
New Member

bypass tray refusing to print c5 envelop since driver reinstall

Product Name: WorkCentre 6515
Operating System: Windows 10 x64

This working fine before had to reinstall the printer (as windows suddenly could not find it, so "searched for printers", made it new default printer, and it works again).Now, when I am in word and select mailing and print (with settings to use C5 as always (no change from previous working configuration) (see screenshots below)

I now get a message at the printer:
Held for resources 016-910

required resources

bypass tray, A4, envelope, white.

I have no idea why this says A4 as it is sent as a C5 envelope, and the printer tray is expecting that size.

 

Would anyone have any ideas?

 

Many thanks in advance!!!

Jaap



printer settings.jpg

word mailing settings.jpg

0 Kudos
1 Reply
JM98
New Member
New Member

Re: bypass tray refusing to print c5 envelop since driver reinstall

UPDATE- Now reinstalled (SmartStart) and all works fine.
0 Kudos