Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
NateD
New Member
New Member
‎11-03-2019 09:00 PM

c405 Error message when color calibration 5-940

Product Name: VersaLink C405 Color Multifunction Printer
Operating System: Windows 10 x64

Recently replaced 

Waste Cartridge

Black Toner cartridge

New drum set

All blacks are light grey. It does print black on the color test page however, I cannot get color to calibrate or register. Auto Color registration ends with an error but no code. Color calibration ends with a 5-940

I removed the transfer belt and cleaned the CTD sensor as well. Still fails.. I have reset the printer to factor and loaded latest firmware. I am running out of ideas. Any further suggestions?

 

 

 

 

IMG_20191103_194502721.jpgIMG_20191103_195150809.jpg

0 Kudos
Reply
1 Reply
CherylO-Xerox
Community Manager
Community Manager
‎11-06-2019 05:12 PM

Re: c405 Error message when color calibration 5-940

Hi NateD,

Thank you for using the Support Forum. Please take a look at the solutions for the fault code 005-940. Also make sure you are following all the instructions for the color calibration. Please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!

0 Kudos
Reply