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can't print to Word, Excel, Photoshop, to Phaser 6180

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Just installed Phaser 6180 MFP printer, can only print Windows test page and Notepad text file, cannot print from Word, Excel, or Photoshop. I get msg, telling me to check cable, etc. Tried usiing USB and Ethernet/TCP, neither will print from any applications. I can PING the printer on the network. My system is running Win7 Ultimate 64 bit. In "Printers and Devices" I have 2 instances of the printer, one with PCL6 and one without. Neither of these works. I have also used the drivers on the CD received with printer, and the driver downloaded from website.

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Re: can't print to Word, Excel, Photoshop, to Phaser 6180

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Finally got it to print. It wasn't installing the drivers I downloaded, it went to Windows Update. I manually loaded the drivers and it's now working

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Community Manager
Community Manager

Re: can't print to Word, Excel, Photoshop, to Phaser 6180

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Hi mikeh123,

Thank you for taking the time to come back and let us know.  I am sure this information will help others in the future!!

Thanks,
CherylO-Xerox
Community Manager

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Select Accept as Solution for posts that have helped to solve your issue(s)!

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Re: can't print to Word, Excel, Photoshop, to Phaser 6180

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I believe the driver CD may have caused the problem, the TCP/IP printer port was created incorrectly, and the PCL6 driver was the only one that worked.

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