Just installed Phaser 6180 MFP printer, can only print Windows test page and Notepad text file, cannot print from Word, Excel, or Photoshop. I get msg, telling me to check cable, etc. Tried usiing USB and Ethernet/TCP, neither will print from any applications. I can PING the printer on the network. My system is running Win7 Ultimate 64 bit. In "Printers and Devices" I have 2 instances of the printer, one with PCL6 and one without. Neither of these works. I have also used the drivers on the CD received with printer, and the driver downloaded from website.
Solved! Go to Solution.
Finally got it to print. It wasn't installing the drivers I downloaded, it went to Windows Update. I manually loaded the drivers and it's now working
Thank you for taking the time to come back and let us know. I am sure this information will help others in the future!!
I believe the driver CD may have caused the problem, the TCP/IP printer port was created incorrectly, and the PCL6 driver was the only one that worked.