Hello Kay,
You should be able to open the Print Menu and select the orientation there. You also need to open the paper tray and rotate the paper and adjust the guides to the portrait layout. Then on the Control Panel make sure the description of the loaded paper exactly matches what is in the Print Menu.
If you are still having issues after trying these steps, I suggest that you call into our support department for assistance: 1-800-835-6100.
Thanks,
CathyO-Xerox
Community Manager
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