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project_2501
Frequent Member
Frequent Member

confusion about latest firmware

Product Name: Phaser 6510
Operating System: macOS 11 - Big Sur

Why does the support page for Phaser 6510 firmware list version is 64.64.51

https://www.support.xerox.com/en-gb/product/phaser-6510/downloads?platform=macOS10_15&language=en_GB

 

But an almost hidden link takes you to a PDF which suggests the latest version is 64.66.91

https://www.support.xerox.com/en-us/product/phaser-6510/content/151402

 

How do I know the firmware linked from that PDF is actually the latest? 

 

This is very user unfriendly, confusing and just plain bad design.

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3 Replies
TammyL-Xerox
Community Manager
Community Manager

Re: confusion about latest firmware

Hello project 2501,

I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797 or 1-800-835-6100. 

Thanks,
TammyL-Xerox
Community Manager

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project_2501
Frequent Member
Frequent Member

Re: confusion about latest firmware

Can I ask xerox to actually reply here for the following reasons:

 

  1. an answer here is findable by search engines
  2. an answer here will help others - not just me
  3. an answer here will avoid others having to chase their own "local support department"
  4. it will help Xerox to slowly but surely get better at engaging with its users/customers which it is clearly rubbish at ...
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CherylO-Xerox
Community Manager
Community Manager

Re: confusion about latest firmware

Hi project 2501, 

Thank you for using the Support Forum. The PDF is the latest information.  You need to load the bridge firmware if you are not already at 64.59.11 already and then install the most recent release which is the 64.66.91. You can tell by the date on the download page that this was released on 9-17-2021.  There have been no new releases since mid September.  Please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!