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continually prints 1 line of wingdings on separate pages until cancelled

Product Name: WorkCentre 3215
Operating System: macOS 10.15 Catalina

When I submit certain print jobs off the internet, it prints hundreds of pages of just one line of wingdings at the top.  I have to turn off the machine and reset it; otherwise it just keeps spitting out pages of just a single line of wingdings at the top of the page.  I still can print other documents and emails but it is hard to predict which internet documents that will print incorrectly and get caught in this loop.  Thank you for your help.

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Community Manager
Community Manager

Re: continually prints 1 line of wingdings on separate pages until cancelled

Hello stockyard34,

I have searched the knowledgebase and I cannot find what may be causing this. Have you tried a different browser to see if that helps?

You may need to Contact the support department for some more in depth troubleshooting.

Thanks,
CathyO-Xerox
Community Manager

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