Thank you for using the Support Forum. Please unplug your machine from the power outlet and plug it in directly to a known working outlet. Do not use a extension cord or power strip for this test, plug right into the outlet. If you still get the error try a different power cord if you have one available. If you eliminate these potential causes then it is a hardware issue with the machine and you would need to have a technician take a look at it. Please consider contacting your support centre for further assistance.