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error code 003–963

Product Name: Xerox WorkCentre 6515 DNI
Operating System: Windows 10

Can someone advise the best way to clear error code 003–963 from a new Xerox WorkCentre 6515 DNI.

Thanks

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Valued Advisor
Valued Advisor

Re: error code 003–963

003-963, 965, 966 APS RAP
003-963 No APS compatible tray to set the relevant size.
003-965 There was no paper in the tray that can be selected for APS.
003-966 There is no APS tray that is set to a specific size selected.
Procedure
Perform the steps that follow:
1. Advise the customer to select a tray that has the correct size of paper, then retry the job.
2. If the fault persists, reload the software

APS is auto paper select, so you can either program the tray when you send the job, or if Acrobat/Reader/Word etc, make sure they are not over-riding the driver. And make sure you have a Xerox driver and not an MS class driver

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Joe Arseneau
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