error code 03-410 Tray 1 paper mis-match

[Premier Paul]

We recently purchased a xerox workcentre 3345 and it keeps coming up with error code 03-410 whenever we want to print a pdf. I have tried shutting the printer off and back on and deleting the jobs in the memory but we still get the same error code coming up when printing pdf's

[Joe053204-hcl]

Uncheck the box

[gbbellugavino@gmail.]

im'not using the xerox 3335  like a printer connect to my pc bat i'm printing forma usb keys a file pdf and the xerox give me error 03-410 and it doesn't execute my print. could you help me please?