error 'held for resources 016-910'

[Frank Stewart]

Hello

can any one help me resolve this issue, i have a xerox workcentre 6515 and trying to print from a new laptop runing windows 10. Each time i send the print i recevie and error message on the printer that says 'held for resources 016-910.

I guess this is short of paper but there is paper in the printer tray.

I can print ok from an iphone 

any suggested resolutions would be apreciated

[TammyL-Xerox]

Hello Frank Stewart, 

Since you are able to print to your iphone, I would make sure that the paper tray you are using and laptop both have matching settings. Here is an article you can take a look at for the error code 016-910. 

[Mikrow]

My Xerox 6515 printer will copy but wll not print a file when sent one with the "held for resources 016-910" error message. I've tried to change the papersettings but still gives that error message. Paper tray full and pushed in. Reset does not change things but noted that the 4th symbol on second line of display "Device" has disappeared. Need to to reset to factory settings?