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ahmed-Ali New Member
New Member

error message 075-451 in work center 5330 please help

this the second time i write here and everyone see my problem without giving me any solution, i need help in this issue, in my work i have workcenter 5330 and our pcs has windows 10 and when i try to print the printer give an error message 075-451 Tray 5 is empty, although there is no tray 5 and i tried different drivers but the problem still the same......

please it's a critical issue for me and our work is stuck.....

 

 

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Analyst Nation Moderator Joe053204-xrx
Analyst Nation Moderator

Re: error message 075-451 in work center 5330 please help

this the second time i write here and everyone see my problem without giving me any solution,

Read your other post

 

i need help in this issue, in my work i have workcenter 5330 and our pcs has windows 10 and when i try to print the printer give an error message 075-451 Tray 5 is empty,

Because it is empty, doesn't stop it printing though so you need to troubleshoot the actual error PC side (Job is stuck spooling) or at the printer where the job faults after it gets there (In Job Status > Completed Jobs)

 

although there is no tray 5

Yes there is, its on the left side and it has no paper in it, which is normal because it is a Manual/Bypass tray

 

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and i tried different drivers but the problem still the same......

please it's a critical issue for me and our work is stuck.....

 

I would hope the error stays the same since the tray is indeed almost certainly empty. But if you can explain where the jobs are failing we can begin telling you where the setup is wrong. And explain what driver you are using (PCL/PS/Global Driver/Windows Class driver) and what type of port (RAW/LPR/WSD)

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
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ahmed-Ali New Member
New Member

Re: error message 075-451 in work center 5330 please help

first, thank you for your response 

second, the driver which i installed is "pcl6" and i tried the "PS" and i tried th "global driver" and all of them give me the same error the port is tcp/ip, and i hope you to give me your helping hand step by step to solve this problem.

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Analyst Nation Moderator Joe053204-xrx
Analyst Nation Moderator

Re: error message 075-451 in work center 5330 please help

I can't do a step by step because you don't explain the error, as I stated in both posts, the error you see is on every printer, it happens because there is no paper in the manual feed tray, it does not relate to why you can't print.

 

If you can't figure out where the job is failing (PC or Printer) then nobody can help you.

If it fails at the printer there will be a fault code listed in Job Status > Completed Jobs.

If it fails at the printer the port is wrong.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
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