If a reboot does not initialize the startup wizard you are out of luck.
The only way to get out of the non customer mode in that case is to make an NVM change, which is proprietary info that cannot be shared, you would need to be Xerox trained, or have some other means of getting Service manuals.
Please be sure to select "Accept Solution
" and or select the thumbs up icon to enter Kudos
for posts that resolve your issues. Your feedback counts!Joe Arseneau