Thank you for using the Support Forum. Have you tried another drum cartridge? Try turning off the machine remove the drum cartridge then turn the machine back on. If the error does not display then turn the machine off again and install a new drum cartridge and power on again. If the message returns after putting in a new cartridge then please consider contacting your support centre for further assistance.
Thanks, CherylO-Xerox Community Manager
Be sure to click Kudos for those who have helped you. Select Accept as Solution for posts that have helped to solve your issue(s)!