cancel
Showing results for 
Search instead for 
Did you mean: 
gbacso
New Member
New Member

gibberish PDF printing from Adobe Acrobat Reader

Product Name: Xerox B210 Printer
Operating System: macOS 10.15 - Catalina

I'm trying to print a PDF from Adobe Acrobat Reader and just get gibberish (while on screen all is ok).

Config: Xerox B210, wireless printing (wired had issues). Firmware upgraded to latest. Primarily from Mac (OsX 10.5, and OsX 10.3 same), but also tried with same result from Windows 10.

If I open the same file in Apple Preview app, and print from there, all works fine. Also, print as image from Acrobat Reader works.

Tried with multiple PDF files, same thing. Also with "official" pdf files from Xerox and Adobe homepage, still same...

Can you help how can this be resolved properly? I'd primarily still like to use Acrobat Reader for PDF files.

 

thanks!

Gergely

0 Kudos
8 Replies
CathyO-Xerox
Community Manager
Community Manager

Re: gibberish PDF printing from Adobe Acrobat Reader

Hello gbacso,

I searched our online knowledgebase, and the only solution is to print as image when printing PDF which you are already doing. Also on page 149 of the User Guide, it explains that an incompatibility between the PDF file
and the Acrobat products is what may cause this issue.

You could also try uninstalling and reinstalling the Xerox Print Driver.

Thanks,
CathyO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!
gbacso
New Member
New Member

Re: gibberish PDF printing from Adobe Acrobat Reader

Thanks Cathy for checking it. Its a bit weird that only this xerox printer is uncompatible with an industry standard format and a program... if i were you (Xerox) i'd rather reflect why this is the case and try to find real solution, instead of workarounds...

bests
Gergely
0 Kudos
Troubadour
New Member
New Member

Re: gibberish PDF printing from Adobe Acrobat Reader

I agree, I find it unacceptable to have problems printing pdf docs. We're talking about an industry standard. Please provide a permanent solution, not a workaround. Also, on Mac, there's no such option as "print as image",

0 Kudos
bronwyn
New Member
New Member

Re: gibberish PDF printing from Adobe Acrobat Reader

I have just bought a Xerox B210 printer with a student grant for studying from home during covid and you're seriously telling anyone with this issue that there isn't an actual solution besides printing as an image (which isn't an option in apple preview)? I bought this printer as I have a Specific Learning Difficulty that means I require printed copies of PDFs... I geniunely have lost all respect for Xerox as a company if they just dont care that 90% of PDFs (as others have pointed out, an industry standard) print out as garbage by default. :(

gbacso
New Member
New Member

Re: gibberish PDF printing from Adobe Acrobat Reader

Hi bronwyn,

have you tried opening the files in Apple Preview, instead of Acrobat Reader? For me solves most of the PDF cases.

Still, my opinion on Xerox holds, and is very much the same as yours.

G.
0 Kudos
bronwyn
New Member
New Member

Re: gibberish PDF printing from Adobe Acrobat Reader

Hi Gbacso

Sorry, I forgot to clarify - the problem originated for me in apple preview and i had to go out of my way to install Adobe Acrobat. It's incredibly frustrating as I like the ease of Apple Preview to quickly print off documents, so having to go through Acrobat and print as an image is just so dumb! It wasted so much paper printing off these inane webding symbols, the most infuriating being the smiley face hahaha

0 Kudos
feedtaleone
New Member
New Member

Re: gibberish PDF printing from Adobe Acrobat Reader

have you tried opening the files in Apple Preview, instead of Acrobat Reader? For me solves most of the PDF cases.

0 Kudos
feedtaleone
New Member
New Member

Re: gibberish PDF printing from Adobe Acrobat Reader

Which browser are you using? Go to Printing Preferences... ... (Go to Printers and Faxes->Right click on Adobe PDF Printer->Printing Preferences...) and uncheck the check box 'Rely on System Fonts only; do not use document fonts".