going from windows 7 to windows 10 lose duplex or color printing

[CathyO-Xerox]

Hello revkev6,

I found this article from the Support Page that says to make sure you have the correct model in the driver.

If that doesn't help, I would uninstall and reinstall the Xerox Print Driver.

[revkev6]

sorry, the printer is a xerox Phaser 6180 DN connected via USB.

I entered the model in the appropriate spot when I created the post but didn't realize you didn't see it once it submitted... strange. the printer

[CathyO-Xerox]

Hello revkev6,

It would be helpful if you included the printer model number so the Community Members can better answer your question.

[revkev6]

I have just migrated a user over from win 7 to win 10. both were 64bit. I initially allowed the OS to choose the driver and all seemed fine. after a week of use, my user came back to me saying they could no longer print duplex. I went on the xerox site and downloaded the recommended "xerox global print driver" V3. after installing this driver I had no problem printing duplex but the printer would no longer print in color. in both cases the options were available and enabled in the printer properties and I got no errors during printing. as a "third" choice I tried to install the microsoft store app that it showed as available but when I ran the install it would not find the printer.

thanks

kevin