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revkev6
New Member
New Member

going from windows 7 to windows 10 lose duplex or color printing

Operating System: Windows 10 x64

I have just migrated a user over from win 7 to win 10. both were 64bit. I initially allowed the OS to choose the driver and all seemed fine. after a week of use, my user came back to me saying they could no longer print duplex. I went on the xerox site and downloaded the recommended "xerox global print driver" V3. after installing this driver I had no problem printing duplex but the printer would no longer print in color. in both cases the options were available and enabled in the printer properties and I got no errors during printing. as a "third" choice I tried to install the microsoft store app that it showed as available but when I ran the install it would not find the printer.

thanks

kevin

 

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3 Replies
CathyO-Xerox
Community Manager
Community Manager

Re: going from windows 7 to windows 10 lose duplex or color printing

Hello revkev6,

It would be helpful if you included the printer model number so the Community Members can better answer your question.

Thanks,
CathyO-Xerox
Community Manager

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revkev6
New Member
New Member

Re: going from windows 7 to windows 10 lose duplex or color printing

sorry, the printer is a xerox Phaser 6180 DN connected via USB.

 

I entered the model in the appropriate spot when I created the post but didn't realize you didn't see it once it submitted... strange. the printer

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CathyO-Xerox
Community Manager
Community Manager

Re: going from windows 7 to windows 10 lose duplex or color printing

Hello revkev6,

I found this article from the Support Page that says to make sure you have the correct model in the driver.

If that doesn't help, I would uninstall and reinstall the Xerox Print Driver.

Thanks,
CathyO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!