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help with envelopes

I am trying to print an envelope from workcenter 7775 color. envelope is 10 x 13 and it is a word document.  It keeps telling me resources not available and is asking for 81/2 x 11 even after I have set all my resources to 10 x 13 . tried plain, envelope, custom and nothing works . All is set for tray 5

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Re: help with envelopes

Thank you Janice for using the forum.

Here is a link to the supported envelope types and sizes.

http://www.support.xerox.com/support/WC7755_WC7765_WC7775/support/en_US.html?objGUID=8486

I have searched the product knowledge base for suggestions and found the following:

How To Print Onto C4 or C5 Envelopes Using the Labels and Envelopes Tool from Microsoft Word

http://www.support.xerox.com/support/WC7755_WC7765_WC7775/support/en_US.html?objGUID=9150

 

There is also a solution "How to Load Enveloped in the Bypass Tray" that may help.

http://www.support.xerox.com/support/WC7755_WC7765_WC7775/support/en_US.html?objGUID=3299

 

If none of these help I would recommend that you contact support at 1-800-821-2797 for assistance.

 

 

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Thanks,
SandyP-Xerox
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