horizontal blue lines Phaser 8260

[Kimzi]

Hi again!

Yes, I suggest replacing the cyan toner with a brand new one(not opened).

Best Regards

Kimzi

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[dkempker]

I did.  I took all of the old color cartigages out and put them in the newer machine.  Do you think I should get new color cartiages?

[Kimzi]

Hi!

When swapping the machine, did you take the toners from the faulty machine and put them in the second machine by any chance?

If so, I suggest replacing the cyan toner catridge with a new one.

Best Regards

Kimzi

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Please remember to select "Accept as Solution" for posts that helped you solve the issue.

[dkempker]

I have an Xerox phaser 6280 and it prints horizontal lines across my papers that are 3" wide.  It only does it when I print in color and the lines are blue.   Even if I print a yellow document they are blue lines.  Any suggestions?  I have blown everything out with compressed air that I know of and am getting the same issue.  I swapped machines also.  I took one of my staff members machine because she was out of ink and it does the same on both machines.