Have you tried the below steps?
- Log in as admin in EWS
- Go to Permissions
- Edit Printing User Roll
- Select radio button for Unlimited Black & White Printing, No Color Allowed
- Select OK
If you are still having issues after trying these steps, I suggest that you call into our support department for assistance @ 1-800-821-2797 or 1-800-835-6100
Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!