Hello jensis_1,
Have you tried the below steps?
- Log in as admin in EWS
- Go to Permissions
- Edit Printing User Roll
- Select radio button for Unlimited Black & White Printing, No Color Allowed
- Select OK
If you are still having issues after trying these steps, I suggest that you call into our support department for assistance @ 1-800-821-2797 or 1-800-835-6100
Thanks,
TammyL-Xerox
Community Manager
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