invalid accounting ID - linux

[RuiC-Xerox]

Yes. I had a chat with him yesterday. We shared some ideas. This might take a while now if development is required. We will see. Keep us posted.

[robertw]

the software technician called me up this morning and said he was having the same issue with his test setup of fedora to print to the 8900 with accounting turned on and its a bug

[robertw]

Hi Robert,

I have confirmed with onsite specialist, you need to check this issue with partner, so please contact Bytes for this matter.

Thank you.

Best Regards/Mit freundlichen Grüßen

not the news i was hoping for really...

[RuiC-Xerox]

Great stuff.

because this seems to be XPPS deal I am not sure how it will work. But I have sent that referece to a collegue. So he finds it he can copy me in on internal communications. Hopefully he will find it.

[robertw]

i phoned back support and said i have gone by your instructions and still not working also i mentioned what you said and they are now going to escalate it

the case id is - XPPS /AM538736/3271330188 /720062CD /Account: Bytes UK /London/GBR

[RuiC-Xerox]

Hi,

yes. this is triage and the first step. Please get back to him and state that you are able to install the print driver and configure but the problem is while printing the print driver seems not to be called in and instead it prints using only CUPS,

You need further guidance. Also if you can asking him for a ticket number that would be great.

[robertw]

RuiC, i emailed them and they emailed me back saying get back to xerox telephone support, so i did and i spoke to a guy and he sent me this -

Hi,

Please try this solution,thanks

How To Install Drivers and Utilities for UNIX and Linux Operating Systems (1278)

Install Drivers and Utilities for UNIX and Linux Operating Systems

User Level IT Professional / Administrator

  Help

Xerox Services for UNIX Systems is a two part installation process. It requires the installation of a Xerox Services for UNIX Systems code package and a printer support package. The Xerox Services for UNIX Systems code package must be installed before installing the printer support package.

NOTE: You must have root or superuser privileges to perform the UNIX print driver installation on your computer.

NOTE: To load Linux print drivers, perform the following procedures but select Linux as the operating system. Select Xerox Services for Linux Systems driver or the Linux CUPS Printing Package. You can also use the CUPS driver included in the Linux package.

1. At the printer, do the following:
1. Verify that both the TCP/IP protocol and the proper connector are enabled.
2. On the Printer Control panel, for the IP Address, do one of the following:
• Allow the printer to set up a DHCP address.
• Enter the IP Address manually.
3. Print the Configuration Report and keep it for reference.
2. At your computer, do the following:
1. Go to www.xerox.com/office/CQ8700drivers or www.xerox.com/office/CQ8900drivers as appropriate, and select your printer model.
2. From the Operating System menu, select [UNIX], and then click on [Go].
3. Select the [Xerox Services for UNIX Systems] package for the correct operating system. Install this package before installing the printer support package. To begin downloading, click on the [Start] button.
4. Repeat steps a and b, and then click on the printer support package for use with the Xerox Services for UNIX Systems package that you selected earlier. To begin downloading, click on the [Start] button.
5. In the notes below the driver package that you selected, click on the [Installation Guide] link, and then follow the installation instructions.

NOTE: For details about UNIX and Linux drivers, refer to the System Administrator Guide for your printer model.

Supported Operating Systems and Protocols (1269)

Supported Operating Systems and Protocols

User Level Informational

  Help

NOTE: If a Client/Server Operating System or Network Protocol is not listed below, it is not supported. Check with the Operating System vendor to see which protocols your operating system supports.

Supported Client Operating Systems

Windows:

• Windows XP
• Windows Server 2003
• Windows Vista
• Windows Server 2008
• Windows 7

Macintosh:

• Mac OS X (version 10.5 and later)

UNIX:

• HP-UX 11.0
• AIX 4.3.3 to 6.1
• Solaris 8, 9, and 10

Linux (CUPS-based only):

• Fedora Core 4 and above
• Mandriva 2006 and above
• Redhat Enterprise Linux ES 4 and above
• SuSe Linux 9.2, 9.3, 10.x, and 11.x

Supported Network Operating Systems

Windows:

• Windows Server 2003
• Windows Server 2008

Novell Netware:

• 6.5 (NDPS)

Other:

• Unix (AIX, HP-UX, Solaris) using Xerox Services for Unix
• Mainframe (AS400) V5R4 through V7 using WSCO
• Citrix
• Linux using CentreWare for Unix, or PPD for CUPS (tested for Redhat and SuSe)

Best Regards/Mit freundlichen Grüßen

EDIT - i dont really understand where he says "is a two part process" but i would have thought if you download the linux driver on the website it downloads and installs all thats required to install the print driver?

[RuiC-Xerox]

Thanks. This seems to be the online reference. I can not see it. I think this go to customer support teams first for triage.

I only access after its escalatd as technical call ... sorry..

but let us know of an update.. Or if your given another refere.

[robertw]

Your e-mail request was received (GBR Support) (KMM24094811V94956L0KM) Xerox EU - ENG Support [ENG@support.xerox.com]

[RuiC-Xerox]

Let me know the case number. If you are in Europe you need to open one. It will go through a group of people to get escalated.

That should be the prefered route.