invalid accounting ID - linux

[robertw]

Hi all,

im having an issue trying to get my linux workstation running fedora 14 to print to my xerox that we have setup accounting on that printer, i have downloaded the driver installed it, put in the user id and when i come to print a test page i get " the job was deleted due to invalid accounting ID'S"

any help would be much appreciated

many thanks

rob

[RuiC-Xerox]

Hi robertw, 

Can you please let us know of the printer model. Also are you adding the driver via CUPS or any other process?

[robertw]

the printer is a colorqube 8900s and im using the "Linux 64-bit Intel Driver" on thier website, i have no idea if its cups but i do know i have installed it and it prints but its printing out error messages -

error notice

/var/spool/cups/d00002-001

the job was deleted due to invalid accounting id

sorry

rob

[robertw]

any update, as i could really do with this getting resolved

many thanks

rob

[RuiC-Xerox]

Hi robertw,

Unfortunately I didnt have time yet to look at it. As you know the forums depend on availability from community. If this issue is really urgent and you need immediate resolution I would advise you to ring Customer Support to have a quick review of your problem.

I will have to test this on a basic ubuntu machine. Likely to install it via CUPS. I will post more when I have done the testing.

Regards,

[RuiC-Xerox]

Robertw, 

Did you manage to install the package and configure the Xerox Printer Manager?

When you send a print job does the Xerox manager plugin pops-up?

[robertw]

Hi Ruic,

thanks for getting back to me,

once i installed the driver i opened up the xerox printer manager like so -

Queue name – call it whatever

Printer model – Xerox colorQube 8900S

Connection type – tcp/ip (workstation to printer)

Ip/dns – type in the ip

Tick the box – make this my default printer

Once installed I open up “queue Preferences” click on the “Configuration “ tab click “Accounting”

Accounting system – Xerox standard accounting or auditron

Default User id – typed in a user id I defined on the printer

Default account type - Default group account (I set up a default account id on the printer)

When I come to print a job it prints a error message –

Xerox colorqube 8900S

Error notice

Owner – unknown

Document - /var/spool/cups/d00002-001

Printer – fpbasement

Date – 03/04/13

The job was deleted due to invalid accounting id

[RuiC-Xerox]

Hi, 

correct. But when you go File > Print ans send the print job from the application does a xerox printer manager opens? Or the job is send directy to the printer without opening any plugins or windows?

[robertw]

sorry i forgot to mention, it doesnt pop up with the accounting window when you send a print job to the printer, it does for my mac/pc  but not for my linux

[RuiC-Xerox]

Can you run this command and check it still does not pop up anything..

# xhost +si:localuser:lp