If you have not already resolved this issue, we suggest you search our online knowledgebase for this product: WorkCentre 3220. Also take a look at the user guide . If this information does not help please consider contacting your support centre for further assistance.
Alternatively, you can visit our Contact Us page for other support options.
Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!