it will not retain any paper tray set up then fails to print "wrong paper in the tray"

[steve hammers]

the machine has only ever been used for 81 printing jobs which suggest this fault was present from new.

The 7500 is NEW in every sense of the word all inks brand new and showing 100% when it does print its fine,

but i have to sit with it to arrow down "print any way using the paper in the tray" OK out it prints but this takes 4 minutes a sheet from selecting print to getting the printed page.

Any ideas with this please !

keep safe 

Steve

[Joe Arseneau]

I would have to assume you are sending jobs requesting a specific paper that isn't loaded, and you have to tell it which stock you do have loaded that you want to use because of that.

And if not the size, it will be orientation, so switch the paper from SEF to LEF. Or you are sending LETTER vs A4, or the wrong type. And by default, the print driver sends for plain paper.

Basically, open the tray and close it, make sure when it asks to confirm what you just put in it actually matches what you are sending to it