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toadhall
New Member
New Member

magenta toner not fusing to the paper

Product Name: VersaLink C9000 Color Printer
Operating System: Not Applicable

hi there

im having an issue with xerox c9000 and nd the magenta toner.

the toner magenta can be rubbed off the paper.

other colous are fine.

80gsm paper.

nothing strange just standard printing and the masgent doesnt fuse.

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1 Reply
TammyL-Xerox
Administrator
Administrator

Re: magenta toner not fusing to the paper

Hello toadhall, 

I searched our online knowledge base and found an article click here with steps to try and fix the issue. If you are still having issues after trying these steps, I suggest that you call into our support department for assistance @ 1-800-821-2797 or 1-800-835-6100

Thanks,
TammyL-Xerox
Community Manager

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