cancel
Showing results for 
Search instead for 
Did you mean: 
johnk320 New Member
New Member

manual selection of paper trays

Product Name: VersaLink B400
Operating System: Windows 10

I've just installed this VersaLink B400 that two users will be sharing over the network. One user will always be printing 3 copies from tray #1 and the other user will always be printing 2 copies from tray #2. 

I printed a test page successfully from tray #1 which was the default tray. Then, I successfully printed from tray #1 by selecting it manually.Next, I wanted to print from tray #2. Like tray #1, I selected Print, opened the properties, changed from automatic to tray 2 then select print. I get the following error message:

Any ideas on how to correct this? TIA....

John

Xerox error msg.PNGprinting from tray #2

0 Kudos
1 Reply
Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: manual selection of paper trays

Probably an odd glitch.

Choosing 2 trays in the driver config will give yo uone actual tray, and the bypass tray. 3 trays will give you 2 trays plus bypass tray.

1.JPG2.JPG

Is it possible your printer and the setup differ?

If not, what driver specifically is in use? Can you provide screen shots? Does it happen in all programs?

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe
0 Kudos