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ali.davatgar New Member
New Member

my xerox can't print

Product Name: WorkCentre 5875
Operating System: Windows 10 x64

Hi,

I have a xerox workcenter 5875.

Install this with TCP/IP in local network. It worked without a problem, but has had trouble since last week.

When is send a job for print , my job dose'nt send for device. When I do ping , recive positive answer . In addition it also fails when I print from the machine (USB) . The message indicates that the job has been deleted.

Please help me . 

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4 Replies
gabiene Frequent Advisor
Frequent Advisor

Re: my xerox can't print

Hi,

Most of the issues with non printing jobs and „Offline” messages are from driver settings.

 First check to see if  there is no job in the print queue (delete any job if exist).

 Check the port to be on TCP/IP and not WSD. MS convert the port to WSD. If it is so, click right on the print driver and click on „Printer Properties”, click on „Ports” tab, click on „Add port”, select „Standard TCP/IP port” , click on „New port” and set an IP and in the next window click „Finish”.

After that click again on ''Ports'' tab click on "Configure port" and change from  RAW to LPR, at the Queue name write "lp" and be sure to unchecked "LPR Byte Counting Enable" and "SNMP Status Enabled".

 

Gabi

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ali.davatgar New Member
New Member

Re: my xerox can't print

Hi.
I did, but it didn't. Even when I want to print with Flash, it sends a message that the file has been deleted.
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Highlighted
gabiene Frequent Advisor
Frequent Advisor

Re: my xerox can't print

Maybe a software update it will help.

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ali.davatgar New Member
New Member

Re: my xerox can't print

Thank's.

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