Assuming you have the right driver installed, and don't own a Fiery or Freeflow for the device, then the issue will be you need to add the finisher manually to the driver due to an odd port issue, or SNMP blocked stopping the driver from auto finding everything.
So go into Control Panel > Devices and Printers
Right-click the printer and go to Printer Properties > Configuration
Set Connection to Off and click OK
Then right click the printer again and go to Printer Properties > Configuration
You should now be able to manually add the options.
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for posts that resolve your issues. Your feedback counts!Joe Arseneau